Returns and Cancellations Policy
All return requests must be submitted within 30 days of sale date and meet the following terms and conditions:
The product must be in original NEW condition.
DMG Supply will not accept returns for used or installed products. No refund will be issued for used or installed products. If any of the parts of a product were installed or used, the return will not be accepted. For defective products, see “Defective Products and Warranty Claims” below.
The product must be returned in the original manufacturers packaging and must include all original components, packaging material, user manuals, warranty cards, etc. Do Not Write on the original manufacturers packaging. If the item was received “double boxed” for protection, it must be returned in the same manner. The return will be subject to additional charges or will be rejected completely if items are missing.
Some products are not returnable (Unless Defective).
These include, but are not limited to, used or installed products, replacement parts, cut-to-length and cut-to-order products, custom made products, special order products, large volume orders, discontinued and obsolete products, and products from manufacturers that do not allow returns. No refund will be issued for these items. If you have any questions about whether a product can be returned, please call email email@example.com with “Returns Question” in the subject line.
Normally Stocked Items: All returns of products that DMG Supply normally stocks will be subject to a minimum 25% restock fee unless the return is a direct result of a DMG Supply error. The restock charge may also be waived if you exchange the returned item with an item of equal or greater value. Please note that the return of the originally purchased product will still be subject to our return policy terms and conditions.
Non-Stock Products: The restock fee for returns of products that are not normally stocked at DMG Supply will be subject to the product manufacturer’s return policies and/or a minimum restock fee of 25% unless the return is a direct result of a DMG Supply error. Please note that the return of the originally purchased product will still be subject to our return policy terms and conditions.
RMA’s are valid for 5 business days after being issued.
The returned product must be shipped back to DMG Supply within this 5 day window (not including time in transit). Items not shipped within the 5 days will be subject to a new RMA number and new dating determination to confirm the return was submitted within 30 days of the original sale date.
Defective Products and warranty claims.
Defective product and warranty claims are subject to the manufacturer’s inspection and determination that the product has a manufacturing defect or is covered under the manufacturer’s warranty. If the manufacturer determines the product to be covered under warranty, a refund or a replacement product will be issued at their sole discretion.
The original shipping, handling, and return shipping fees will not be refunded (unless the return is a direct result of a DMG Supply error). It is strongly recommended that when returning the product(s) that you insure the shipment and ship with a carrier that can provide proof of delivery and delivery tracking information. DMG Supply, Inc will not be responsible for products that are lost or damaged during the return shipment.
Refused shipments will be treated as a return and will incur a minimum 25% restock charge plus all shipping charges.
If you received a shortage in the shipment please contact our customer service department immediately. Shipment shortage claims must be made within five (5) business days of receipt of the shipment or they will not be accepted.
OBVIOUS SHIPPING DAMAGE: Shipments with damaged packaging are to be brought to the attention of the carrier at the time of delivery.
CONCEALED DAMAGE: All shipments should be opened immediately upon receipt and inspected for damage. If upon inspection of the package you found the product to be damaged, make sure that you keep ALL packaging materials and contact our customer service department immediately at 616-558-3128 for further instructions. All damage claims must be made within five (5) business days of receipt of the shipment or they will not be accepted.
Order cancellation requests will be granted at the sole discretion of DMG Supply. Orders that have already shipped, or orders for products in which the manufacturer will not allow the cancellation, cannot be cancelled and will be subject to our return policy. When a cancellation request has been granted, the customer will receive an order cancellation confirmation by email. This email will be the exclusive proof of the order cancellation.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business day
Shipments or deliveries do not occur on weekends or holidays. If DMG Supply is experiencing a high volume of orders, you will receive notice via email on the order.
Shipping rates and delivery estimates
Customize the following: Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation and order tracking
Upon order confirmation DMG Supply will forward that confirmation. Tracking information can be supplied upon request.
Customs, duties, and taxes
DMG Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DMG Supply is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
At this time DMG Supply does not ship Internationally